Business Telephone Systems - Advice For Buyers
The four main types of business telephone systems (key telephone systems, private branch exchange telephone systems (PBX), KSU-less telephone systems and voice over internet protocol) all provide the same basic function (i.e. to make and receive telephone calls), but there are significant differences between them. If you need a telephone system for your business, then it is worthwhile learning about each of the systems available to ensure that you get the one that is best suited to your particular circumstances.
Private Branch Exchange Telephone Systems (PBX) - This is the most expensive type of telephone system available but that is because it is also the most advanced one. It can deal with over fifty extensions and can be customized and upgraded as needed. If your company has lots of employees who require access to a phone, then this is the best choice for you. You will save yourself a lot of the hassle involved that comes with having multiple other types of telephone systems in use.
Key Telephone Systems - This is a good choice for small businesses who have between ten and fifty employees. However, even if you have less than ten employees, you should still consider this telephone system because it is cost-effective and easy to install / maintain. It is not difficult to expand this system (it can also be combined with a PBX system) if needs be too.
Voice Over Internet Protocol (VOIP) - This is the cheapest type of telephone system available, but it is still definitely usable. Setting it up pretty much involves you just purchasing a special phone (one that can be attached to a computer’s USB port) and plugging it into your computer. The advantages are the price and the portability that it offers. The disadvantages are that it does not have many of the advanced features of other systems and that it is impractical for use in anything bigger than a small business.
KSU-Less Telephone Systems - This is the system that most small businesses use. Why? Because it is customizable, easy to install and portable (moving it from one office to another if you relocate is no problem). It can efficiently deal with up to ten extensions, which is enough for most small businesses. Upgrades are expensive though, so if you think that you be hiring lots of employees over the next couple of years then you may want to consider a key telephone system instead.
Ultimately, which telephone system you use is less down to personal preference and more down to the size of your business and how much you expect it to grow over the next few years. If you are not sure which one to opt for then speaking to a consultant at a firm that specializes in these systems is advisable.
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